CRETA green dress

DELIVERY INFORMATION

The delivery time for orders placed from Monday to Friday in Spain before 12h will be 3 working days once you receive the order confirmation. If orders are placed after 12h, on weekends or holidays, delivery will be delayed one more day.

Shipping costs:

Free shipping in the Peninsula 

For orders outside Spain, delivery time may vary. Please consult the associated shipping costs.

You can receive your order at the address of your choice (home, work, etc.). The country of delivery must always match the country of purchase.

On Saturdays, Sundays and holidays, there will be no shipment or delivery of orders, not being considered working days for shipping purposes.

SHIPPING 

At any time you can check the status of your order with our customer service department by e-mail: info@meryfor.com or by calling us at 722 697 648.

Once the delivery time has passed, if you have not received your order, please check your email as it is likely that you have received an email informing you of the status of your order. If you have not received an email, please contact Customer Service and we will get back to you as soon as possible.

RETURNS 

To make a return at Meryfor.com you have 14 calendar days from the receipt of the order.

Returns are free of charge and are reimbursed through the same method of payment.

How to return the product?

1. Request a refund

Enter our return portal through this link and you will only have to indicate the zip code of the address to which the package has been sent and the order number with the # before the number.

 https://meryfor.shipping-portal.com/rp/ 

If you have any doubts, please contact us by e-mail: info@meryfor.com or by calling us at 722 697 648. Our customer service hours are Monday to Thursday from 9:00 to 17:30 and Friday from 9:00 to 14:30.

2. Garment packaging:

Prepare the package with the garments to be returned in the same box in which you received it or in another format. In order to request a refund it is important that the garments are unworn, perfectly labeled and intact.

3. Punto Pack:

Once you request a pick-up you can take your package to the point indicated on the return label.

4. Receipt of package

Once the package arrives at Meryfor, we will check that all the garments are in perfect condition.   

5. Reimbursement

You will receive an email confirming the refund within 48 hours. The refund will depend on the bank.

HOW TO REQUEST A SIZE CHANGE? 

In case you prefer another size, please contact us to let us know. If the size is not available, we will proceed to refund the amount. If the size is available, within 3 to 5 working days after we receive your package, we will process your size exchange or refund.

The first size change will always be at our expense. After this, the following changes will have a cost of 5,95€. For international orders or from the islands, it will be necessary to make the return and place a new order.

WHAT DO WE CONSIDER ACCEPTABLE FOR REFUNDING OR RETURNING A MERYFOR GARMENT? 

Garments must not be worn or washed.

Garments may not be stained or damaged

All garments must be correctly labeled

They must be returned in the package sent, to avoid damage to the garments due to improper packaging.

And the return must be requested within the indicated period.

CANCELLATION OF ORDER: 

You have 24 hours to cancel your order.

If the cancellation of the order arrives before the goods are dispatched, the customer will not be charged. In the case of a cancellation after the order has been shipped, the customer will be charged a shipping cost of 5,95€. 

If the cancellation of the order is due to unavailability, the consumer will immediately recover the amount paid.

PAYMENT

You can choose between several payment methods:

DEBIT OR CREDIT CARD: in this case, charges will be made in real time.

PAYPAL

GOOGLE PAY

If you have any questions about Meryfor, here you have the info to contact us:

• Tlf: 722 697 648
• E-mail: info@meryfor.com