Returns
RETURNS
Our returns have a cost of € 5.95 for domestic orders (peninsula) and € 9.50 Portugal. The return will be made through the same method of payment made.
To make a return at Meryfor.com you have 14 calendar days from receipt of the order.
Please consult special conditions for other locations.
How to return the product?
1. Request a refund
Enter our return portal through this link and you will only have to indicate the zip code of the address to which the package has been sent and the order number with the # before the number.
https://meryfor.shipping-portal.com/rp/
If you have any doubts, please contact us by e-mail: info@meryfor.com or by calling us at 722 697 648. Our customer service hours are Monday to Thursday from 9:00 to 17:30 and Friday from 9:00 to 14:30.
2. Packaging of garments:
Prepare the package with the garments to be returned in the same box in which you received them or in another format. To be able to request a refund, it is important that the garments are unworn, perfectly labelled and intact.
3.Punto Pack:
Once you request a pick-up you can take your package to the point indicated on the return label.
4.Receipt of the parcel and reimbursement
Once the package arrives at Meryfor and we check that all the garments are in perfect condition. You will receive an email confirming the return within 24/48h.
CHANGES
How to request a size change?
If you prefer a different size, please contact us to let us know. If the size is not available, we will proceed to refund the amount. Within 3 to 5 working days of receiving your package, we will process your size exchange or refund.
Contact Meryfor for:
To be able to proceed to change the product. Through the mail: info@meryfor.com or by calling us at 722 697 648. Our customer service hours are Monday to Thursday from 8:30 to 17:30 and Friday from 8:30 to 14:30.
Prepare the package with the garments to be returned. In order to be able to request an exchange it is important that the garments are unworn, perfectly labelled and intact.
Remember that the maximum term to make the change is 14 calendar days.
Once the package arrives at Meryfor and we check that all the garments are in perfect condition. We will proceed to send you the new garment with the new size requested. You will receive an email confirming the shipment 24/48h.
The package will arrive in 2 to 3 working days to the address indicated in the first order. If you want to change it, please let us know when you contact us.
The first size change is always at our expense. After this, the following exchanges will have a cost of 5,95€. For international orders or orders from the islands, it will be necessary to return the product and place a new order.
How to request a garment exchange?
If you want to exchange the garment for another, if the price varies, you will have to request a refund and place a new order. If the price is the same, all you have to do is request a change of model from our Customer Service Department by sending an e-mail to: info@meryfor.com or calling us on 722 697 648.
WHAT IS ACCEPTABLE FOR THE REFUND OR RETURN OF A MERYFOR GARMENT?
Garments must not be worn or washed.
Garments must not be stained or damaged.
All garments must be correctly labelled
They must be returned in the package they were sent in, to avoid damage to the garments due to poor packaging.
You have 14 calendar days from the time we confirm the shipment of your order.
CANCELLATION OF THE ORDER:
You have 24 hours to cancel your order.
If the cancellation of the order is made before the goods are dispatched, the customer will not incur any costs. In the case of a cancellation after the order has been dispatched, the customer will be charged € 5,95.
If the cancellation of the order is due to unavailability, the consumer shall immediately recover the amount paid.
PAYMENT
You can choose between several payment methods:
DEBIT OR CREDIT CARD: in this case, charges will be made in real time.
BIZUM